Shipping Policy and Returns
How do I return my order(s)?
You may return your unworn shoes within 60 days for a refund. FrancoSarto.com offers free returns for U.S. customers. To request a postage-paid return label and packing slip, please click here.
Please note: Item(s) must be returned in the original brand box (packaging). FrancoSarto.com does not offer exchanges. You will only receive a refund for the returned items. If a new item or size is desired, we recommend placing a new order at your convenience.
Once you have re-packaged your order in its original packaging, place your packing slip inside the box and affix the return shipping label to the outside of the box. Each individual package should have a unique tracking label. Do not copy labels and place them on different boxes.
How do I make an exchange?
FrancoSarto.com is unable to make exchanges. If you desire another style or color, we invite you to revisit FrancoSarto.com to make a purchase.
How much do you charge for shipping?
FrancoSarto.com offers Free Ground Shipping on all orders within the continental U.S.
Expedited Shipment processing times
- Orders placed Monday-Friday before 12 PM EST will begin processing that day (excluding holidays).
- Orders placed after 12 PM EST will begin processing the next business day.
- Order placed after 12 PM EST on Friday will be processed the following Monday.
When should I expect delivery?
- Standard Ground shipping will arrive in 5 to 7 business days. We do not deliver for FrancoSarto.com on Saturdays, Sundays or on national and federal holidays.
- FrancoSarto.com ships Monday through Friday, excluding national and federal holidays, to addresses in the continental U.S.
- Apologies, but we cannot deliver to P.O. boxes or military APO/FPO addresses.
May I cancel my order?
To better service our customers, orders are processed and shipped very quickly. Therefore, we will be unable to cancel or modify your order, as we are unable to edit orders once they begin to process. Unworn items purchased on FrancoSarto.com may be returned within 60 days of the purchase date for a refund.
How long will the return process take?
- Refunds will be processed to the original method of payment within 10 business days.
- The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
- Once the return has been processed, you will receive a return email confirmation.
- Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
International Shipping Notice
We ship only to U.S. addresses at this time.