Returns & Exchanges

Free returns, free exchanges, when you drop off at any Happy Returns Bar.

We partner with Happy Returns to offer safe, contactless, and sustainable returns for US-based customers. With over 2,600 drop-off locations nationwide, Happy Returns makes returns and exchanges easy.  Returns can be processed for unworn shoes within 45 days of purchase. 

FREE to drop off your return:

1. Start your FREE return here and choose the “Return Bar” option.
2. Receive a QR code via email for no-contact drop off.
3. Drop off your shoes in their original shoe box at your closest Happy Returns Return Bar. (No shipping box or label needed!)
4. Your refund will be initiated immediately.
5. Your styles are then shipped back to our warehouses in reusable packaging for a more sustainable process from start to finish.

$7 fee to mail your return using our pre-printed label:

1. Start your return here and choose the “Mail” option a Fee of $7 will be applied to your refund.
2. Print the pre-paid shipping label & attach to a shipping box.
3. Mail your unworn shoes back via UPS within 45 days.
4. It may take up to 3 weeks to process your return, and you’ll receive notification if your return is approved.
5. Be sure to only use our pre-paid return labels so we can track your return. We are unable to refund lost returns using labels other than our own.


*Final sale items are not eligible for return. Franco Sarto is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise if mailing themselves. Shoes must be returned in their original shoe box. Original shipping charges are not refundable. As of January 4, 2023, Happy Returns is implementing a return limit of 9 items per return. Any returns with 10 or more items will need to be mailed in or split into separate returns. As of June 14th, 2023, returns that have not been dropped off or shipped within 30 days will automatically expire. As of April 2nd, 2024, Due to size restrictions enforced by Happy Returns, we are unable to offer return bar drop off returns for certain oversized items whose boxes are larger than 20”x16”. Orders that contain items that exceed this size threshold will need to be mailed in for a fee to complete a return. We apologize for any inconvenience.