FREQUENTLY ASKED QUESTIONS

I want to become a FRANCO SARTO VIP ACCESS.  How do I register?

Welcome! You can join online here.

 

What benefits do I receive for being a FRANCO SARTO VIP ACCESS?

You will receive free shipping on all orders $59+, easy order tracking, VIP Access-only special promotions, and ability to manage your wish list easily.

 

I can't remember my account email or password. How do I log in?

If you can't remember your password or can’t recall if you’ve ever created one, go to the Log In Page and click on the Forgot Password link below the Password field. On the next screen, enter your FRANCO SARTO VIP ACCESS email and click Submit. If an account exists with that email, you will receive an email to reset your password.

If you don’t receive a reset password email, please be sure to register your VIP Access account online using the same email you originally signed up with..

If you’re still having issues logging in or you can’t remember your account email, please contact us.

 

Having trouble applying your discount?

We’re here for you. Contact us by phone at 1-888-837-8892, or email us.

 

How do I get free shipping on my order $59 or over?

Just log into your FRANCO SARTO VIP ACCESS account before checkout to get free standard shipping on orders in the contiguous U.S. It’s that easy.

 

Can customers outside of the U.S. be VIP Access members?

This is currently a U.S.-only program. Customers using the Global-e shipping service on our websites will not be eligible for benefits or loyalty offers.

 

I’m currently a VIP Access member. How can I see my account information online?

You can view your FRANCO SARTO VIP ACCESSS account information by logging into your account. Once logged in, you’ll be taken to your Account page.

 

How can I update the personal information on my account like name, address, birthday, or email address?

There are two simple ways to update your name, address, birthday, preferences, or email address:

1.     Log in to your account on www.francosarto.com and go to your account page. Select “Profile then click “Contact Information” to update your name, email address or birthday. Select “Address Book” to update your addresses. Click “Add/Edit Saved Address(es)” to add, edit or delete your shipping and billing address(es) as needed. When you’re done, click “Save Changes.”

2.     Call us at 1-888-837-8892 or click here to email us. Please be sure to provide your member number, address, the name currently on your account and the applicable information you would like to change.

 

Having trouble applying your discount?

We’re here for you. Contact us by phone at 1-888-837-8892, or email us.

 

What if I need to return merchandise? What happens to my discount?

Returning or exchanging merchandise is easy. To see full details on how your return will be handled, click here.

Any further questions, please contact us at 1-888-837-8829.

 

Have more questions?

We'd love to help. Contact us by phone at 1-888-837-8829, or email us.